The renewal charge lands on your card, the Suno page still shows you on Pro, but the credit counter is stuck at 12 (or worse, 0) instead of jumping back to 2,500. Every generation now says Not enough credits. Before you open a refund ticket, confirm whether the monthly refresh actually fired on Suno’s side.
Fastest fix: Suno replenishes credits at the same local time you originally subscribed, not at midnight. If that time is less than an hour away or just passed, wait it out — most “credits not refreshed” reports resolve inside this window. If the time clearly passed and the balance is still old, hard-refresh or open suno.com in an incognito window; a stale client cache is the most common false alarm. Per Suno’s help docs (as of June 2026), only contact support if credits are still missing 24 hours after your scheduled replenish time.
Common causes
1. The monthly refresh time has not arrived (or just passed)
Suno does not reset everyone at 00:00 UTC. Credits replenish once a month at the same local time you first subscribed — subscribe January 2 at 3:00 PM your time, and every refresh lands around 3:00 PM your time. The card may authorize slightly before or after that exact minute, so a charge you see at 2:55 PM does not mean the balance should already be 2,500.
How to judge: go to suno.com/account and read the renewal date/time. If the renewal moment is in the next hour or passed within the last hour, this is almost certainly normal timing, not a failure.
2. Month-end edge case (you subscribed on the 29th-31st)
If you subscribed on the 31st, Suno follows the last day of each month: the 31st when it exists, otherwise the 30th, or the 28th in February. So a February refresh can land days “later” than you expect relative to a 31-day month, making it look stuck.
How to judge: check whether the current month is shorter than the one you subscribed in. If so, your refresh date shifted to that month’s last valid day — it is not missing, just rescheduled.
3. Apple-side renewal, web client cached the old balance
Pro purchased through the iOS App Store (or Google Play) is renewed by Apple/Google, and Suno reads the entitlement through a store callback. If the App Store renewal succeeded but the store has not yet notified Suno’s backend, the reset will not fire even though your card was charged.
How to judge: iPhone → Settings → your name → Subscriptions → Suno shows a “Renews” date in the future, but suno.com still shows the old balance. The mismatch between the two surfaces is the tell. Note: Suno can only directly modify subscriptions bought on the web (Stripe); store purchases must be managed in the store.
4. Subscription is past due and the payment is retrying
If the renewal card declined, Suno keeps the plan in a payment-retry state rather than active, and credits do not refresh until the charge succeeds. Stripe’s default Smart Retries spread several attempts across roughly a week (commonly within the first 1-7 days).
How to judge: suno.com/account shows a past-due or payment-failed banner, or you received a “payment failed / update your card” email. Until the charge clears, no refresh.
5. Browser is showing a stale cache
The credit counter is rendered client-side and cached aggressively. A reset that did fire on the backend can still show the old number until you hard-refresh or sign out.
How to judge: open suno.com in an incognito window and sign in. If the new number appears there, the original tab was just stale.
6. Unused credits do not roll over — and you misread the meter
Suno Pro and Premier credits do not carry over month to month. If you had 50 credits left on the last day and the new cycle brought 2,500, the display shows 2,500, not 2,550. Some users see the “smaller than expected” number and assume the refresh failed. (Separately purchased top-up credits do persist while your subscription stays active — those are the exception.)
How to judge: compare the current number to the plan allowance, not to last month’s leftover total.
Quick diagnosis
| What you see | Most likely cause | Go to |
|---|---|---|
| Renewed within the last hour, balance old | Normal replenish-time lag | Step 1 |
| Subscribed on the 31st, short month now | Month-end reschedule | Step 1 |
| Apple “Renews” date is future, web is old | Store callback not yet processed | Step 4 |
| Past-due / payment-failed banner or email | Payment retrying | Step 3 |
| Incognito shows the new number | Stale browser cache | Step 2 |
| Number is smaller than expected, not zero | Misread meter (no rollover) | Cause 6 |
Before you start
- Confirm the exact renewal time on the receipt and compare it to your original subscribe time — they should be the same local time of day.
- Note whether the subscription was bought on the web (Stripe) or in the App Store / Google Play — the recovery path differs and Suno can only directly fix web purchases.
- Screenshot the credit counter, the billing status on suno.com/account, and the receipt email — all three together prove what happened.
Information to collect
- Renewal charge date, time, currency, amount, and last 4 of the card.
- Receipt email from
noreply@suno.comornoreply@email.apple.comwith the order ID. - The renewal date/time shown on suno.com/account.
- Current credit counter value and the plan’s monthly allowance (Pro = 2,500, Premier = 10,000).
- Whether anyone else (family, teammate) shares the account or card.
- Browser, device, and whether you tried incognito.
Step-by-step fix
Step 1: Match the clock to your replenish time
Find your original subscribe time of day (first receipt) and your renewal time (latest receipt). They should match. If the replenish moment is in the next hour or passed within the last hour, do nothing yet — refresh suno.com once at the top of the next hour. If you subscribed on the 29th-31st and this is a short month, your refresh moved to the month’s last valid day; check that date before assuming a failure.
Step 2: Hard-refresh and check incognito
If the replenish time clearly passed, the backend likely fired but your client is stale:
- Hard-refresh:
Cmd-Shift-Ron macOS,Ctrl-F5on Windows. - Sign out, clear cookies for
suno.com, and sign back in. - Open suno.com in an incognito window and sign in fresh.
If incognito shows the new balance, the issue was client cache. The original tab will catch up within a few minutes.
Step 3: Confirm the subscription is active, not retrying
Open suno.com/account and read the subscription status. If you see a past-due or payment-failed banner, fix billing first — credits never refresh on a failed renewal.
| Status | What to do |
|---|---|
| Active | Refresh is allowed; if still missing, go to Step 5 |
| Past due / payment failed | Update the card on file, then trigger a retry |
| Payment retrying | Wait — Stripe Smart Retries run over roughly 1-7 days |
| Canceled | Plan ends at period end; no further refresh |
To update the card: suno.com/account → Update Payment (you are sent to Stripe). After the charge clears, the credits post automatically.
Step 4: Reconcile web vs App Store subscriptions
If you have both a web Pro and an App Store Pro, they renew on different cycles and Suno reads from the active entitlement. Keep one channel and cancel the other. Web (Stripe) is cheaper — no ~30% store markup — and Suno can act on it directly.
- App Store: iPhone → Settings → your name → Subscriptions → Suno → Cancel.
- Google Play: Play Store app → Profile → Payments & subscriptions → Subscriptions → Suno → Cancel.
- Web: suno.com/account → Cancel Subscription.
Note: cancelling does not refund or retrigger a refresh; it only stops the next cycle.
Step 5: Email support if the gap passes 24 hours
Per Suno’s help center, if credits have not refreshed 24 hours after your scheduled replenish time, email support@suno.com (the documented contact; you can also use the in-app help widget). Include:
Subject: Credits not refreshed after renewal
Account email: your-email@example.com
Plan: Pro
Renewal charge: 2026-05-23 14:02 (local), $10.00, card ending 1234
Receipt ID: rcpt_xxx
Current credit balance: 12
Expected balance: 2500
Last renewal that worked correctly: 2026-04-23
Purchase channel: web (Stripe) / App Store / Google PlaySuno typically replies within a couple of business days and either retroactively grants the credits or refunds the charge.
Step 6: Top up if you must ship today
If you cannot wait, buy a credit pack at suno.com/account → “Buy More Credits”. Top-up credits are billed separately from the subscription, apply immediately, and persist while you stay subscribed. Save the receipt — you can ask for a courtesy refund of the top-up if the subscription credits land later. (If you have simply run out of the monthly allowance, note that Pro/Premier still drop to a 50-credit daily allotment until the next cycle, so a tiny job may not need a top-up at all.)
How to confirm it is fixed
- The credit counter on suno.com matches your plan allowance (2,500 for Pro, 10,000 for Premier), minus any generations made after the refresh.
- suno.com/account shows the subscription as active with the next renewal roughly one month away.
- A small test generation deducts the expected amount — a single Create on Suno v5.5 returns two variations and costs about 10 credits total (~5 per song).
- The receipt email date matches the renewal date on the account page — no orphaned charges.
Long-term prevention
- Subscribe at a weekday, waking-hours local time so the monthly replenish does not land overnight while you are mid-project.
- Keep one billing channel only — web or App Store, never both. Overlapping channels break refunds and refreshes.
- Update the card on file at least 30 days before expiry; an expired card fails the renewal and silently leaves credits at the daily-fallback floor.
- Save every
noreply@suno.comreceipt to a dedicated folder for 12 months in case you need to prove a missed refresh. - Read the credit balance as a meter, not a savings account — monthly credits do not roll over, so the day-one number is always the full plan allowance.
Common pitfalls
- Disputing the renewal charge with the bank before contacting Suno — a chargeback freezes the account and the credits never land.
- Cancelling the subscription to “force a refresh” — cancellation ends the cycle; it does not retrigger the refresh.
- Comparing the new balance to last month’s leftover instead of to the plan allowance, then concluding the refresh failed.
- Emailing support inside the 24-hour window — they will ask you to wait out the documented window first.
- Refreshing one tab and assuming the whole app is stale — sign out fully or use incognito.
FAQ
Q: My card was charged but the page still says Free. What happened?
A: Almost always a store entitlement callback (Apple/Google) or a Stripe webhook failed once. Hard-refresh first; if Free still shows after a couple of hours, email support@suno.com with the receipt ID — Suno can manually re-grant the entitlement.
Q: When exactly should my credits refresh? A: At the same local time of day you first subscribed, once per month. If you subscribed on the 31st, the refresh follows each month’s last valid day (30th, or 28th/29th in February).
Q: Do unused credits roll over? A: No. Pro and Premier monthly credits reset to the full plan allowance each cycle. Separately purchased top-up packs do persist while your subscription stays active.
Q: I ran out of my monthly credits — am I locked out until renewal? A: No. Pro and Premier drop to a 50-credit daily allotment (the same as the free Basic plan) until your next cycle, and you keep commercial rights while subscribed. You can also buy a top-up at suno.com/account → “Buy More Credits”.
Q: I switched from Pro to Premier mid-cycle — why are my credits weird? A: Mid-cycle upgrades pro-rate. You get a partial Premier allowance for the remaining days, not the full 10,000 immediately. The full allowance kicks in at the next renewal.
Q: Can I get a refund if I had to top up while waiting? A: Yes — request it in the same support email once the subscription credits land. Suno usually approves courtesy refunds for delays they caused.
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Tags: #Suno #Troubleshooting